Customer Service

ABOUT US

Our Philosophy

Orchard Innovations was founded in 2018 to provide fruit growers with products suitable for use in today’s intensive, high-density orchards. Owner Steve Chadde has had a life-long interest in fruit-growing, and has worked in or owned orchards in the midwest and western USA.

 

We supply our products in quantities suitable for commercial growers, as well as for small-scale and backyard fruit-growers. We design specialized products, such as branch spreaders and tree guards, and also look for products which will lower grower’s labor costs. We hope to contribute to the success of all fruit growers by providing products which can protect and properly train young trees, grapevines, brambles, etc.

SHIPPING

How do you ship my order?

We ship nearly all orders via USPS Priority Mail. However, some larger orders, or orders shipped directly from our manufacturers, may ship (at our discretion) via UPS Ground. Books ship free via USPS Media Mail but faster Priority Mail service is also available at checkout. Please let us know if you have special delivery requirements on the checkout page. We strive to ship orders as quickly as possible − often the same day your order is received. Once your order ships, you will receive an email with the tracking number. At this time, we do not ship outside of the USA.

RETURNS

How do I return an item?

If you are not satisfied with the product, please let us know within 30 days of purchase. Authorized returns will receive a full refund of the product purchase price less a 15% restocking fee. Shipping charges are not refundable unless you received the wrong or defective item. The return shipping charge is the responsibility of the customer. Please contact us at (812) 269-2931 or email info@orchardinnovations.com for more information. Returns should be sent to:

ORCHARD INNOVATIONS
ATTN: Returns
219 S Court St
Sullivan, IN 47882

PRIVACY

What is your Privacy Policy?

Orchard Innovations (the “Company”) operates https://www.orchardinnovations.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from visitors of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

 

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that relates to the business of the Company.

 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Changes To This Privacy Policy

This Privacy Policy is effective as of 2018.10.01​ and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us.